Visitor
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1 Message
REFUND
Cancelled October 13, 2026 told REFUND 24 to 48 hours, if not call back so I called October 19, 2026 was told they would expedite it, called again October 22, 2026 was told takes 2 weeks, um no not what I was told, so called AGAIN October 25, 2026 and was told wouldn't get my
$57 refund till November 11, 2026. But they surely take right when you pay, different answer from everyone I speak to, have them for one year and every single month literally had to call about my bill and I always paid early and on time I just want my refund.
[Edited: "Personal Information”]
1 * FOR ME . NEVER WILL GO BACK AND DEFINITELY WILL NEVER RECOMMEND, I went with T-Mobile for same MB and half the price . Not to mention back in November of 2025 they took out twice and could not give me a reason just apologized
EG
Expert
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122.7K Messages
4 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3.2K Messages
4 days ago
@user_wmc0js Thanks for reaching out to us via Forums. I'd like to take a look at your account to see what's the status of this refund you're expecting. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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