Visitor
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4 Messages
Refund
I have called at least 10 times in regard to being charged monthly for a device that I returned more than 2 years ago. I have multiple recorded phone calls acknowledging the error and that I would receive a refund, but still no refund. Every time I call it is repeating the same details and spending more than an hour on the phone. I'm given service ticket numbers and when I call back to ask about them there is no details and/or they ask me to repeat the whole story again. The customer service is terrible, this is fraudulent.
Note: This comment was created from a merged conversation originally titled Refund
XfinityGabriel
Official Employee
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3.6K Messages
3 hours ago
Thank you for bringing this to our attention. I completely understand your concern as a consumer myself. Especially after spending so much time trying to get this resolved. Being charged for equipment you state was returned, then having to repeatedly explain the situation without receiving a clear resolution, would be extremely frustrating. I'd like the opportunity to review the account and any prior tickets, notes, and equipment records. I see that you already sent us a direct message and created a new post after creating one 11 days ago and there was a mix up with a duplicate post. We will continue speaking with you via direct message. Talk to you soon.
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