Visitor
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1 Message
refund
case [Edited: "Personal Information"]
I chatted on 3/30/2026 and had my account put on seasonal hold effective April 6, 2026. This account is for a vacation home. I keep getting billed the total amount $66.01 and the charge is supposed to be $8.00. I have been over charged.If you look at my account we do this every year , seasonal hold April to October. I have made way too many calls trying to get this addressed with no luck and no exploitation. I want to know how much credit I was given. My account login trells mne nothing.
EG
Expert
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121.3K Messages
11 days ago
The concern is not "Home Networking" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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1.7K Messages
11 days ago
@user_rga52j Thanks for adding a post. When credits are applied to an account, there is an email or text that confirms it and the amount being applied within 24 hours. Check your emails if you have that set as the preferred method of contact. Ensure the account in enrolled into the Seasonal Plan here https://www.xfinity.com/seasonal.
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