Visitor
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1 Message
refund
refund on movie The Mummy I ordered for .699 on Friday night. The Comcast kept going out 20 times and we missed those parts of the movie.
Visitor
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1 Message
refund on movie The Mummy I ordered for .699 on Friday night. The Comcast kept going out 20 times and we missed those parts of the movie.
EG
Expert
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119.3K Messages
1 hour ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4.1K Messages
53 minutes ago
Hi there, @user_tnor00! Thanks for reaching out about getting a refund for the movie rental. I am sorry to hear your service was going in and out. Our rental movies offer 24, 48, or 72 hours to watch as many times as you want (depending on title). This link shows how to request a refund for the movie, https://www.xfinity.com/support/articles/xod-rental-purchase-credit. There are steps for Xfinity.com or the Xfinity app on the page.
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