Hi there! Thanks for reaching out. I can understand the importance of receiving that refund. If you have a credit on your Xfinity account, a refund is typically issued once the account is closed or if there’s a qualifying credit balance. You've come to the right place. We are a team of experts who specialize in resolving refund concerns such as this. I’d be happy to review the credit with you and explain whether it’s eligible for a refund and how it would be issued (for example, back to your original payment method or by check). To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
XfinityGabriel
Official Employee
•
3.1K Messages
7 hours ago
@user_6whnbv,
Hi there! Thanks for reaching out. I can understand the importance of receiving that refund. If you have a credit on your Xfinity account, a refund is typically issued once the account is closed or if there’s a qualifying credit balance. You've come to the right place. We are a team of experts who specialize in resolving refund concerns such as this. I’d be happy to review the credit with you and explain whether it’s eligible for a refund and how it would be issued (for example, back to your original payment method or by check). To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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