Visitor
•
2 Messages
Refund
I canceled my mobile service in February and no longer receive any bills. When I checked my bank transactions, I noticed I was charged a vague amount by Xfinity Mobile. I was confused about why you still charged me even though my contract with you had ended. Please issue a refund. Thank you.
XfinityAlfonso
Official Employee
•
2.5K Messages
5 hours ago
Hello Ciecie106 thank you so much for taking time out of your day and reaching out here on our Community Forums! It is not abnormal for a final bill charge to shown for a closed or cancelled account, but we're happy to double-check things to ensure the service is fully cancelled.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
2
0