Refund

I need to dispute a charge that was misapplied by Xfinity. I paid for my regular service, but Xfinity applied my money to a mobile account that I do not have and did not authorize. I contacted Xfinity close to a month ago, and the representative I spoke to confirmed discrepancies on a recorded call. Also, on this recorded call I was told my money would be issued. The refund in question was never refunded nor applied to mx Xfinity account. This billing error has not been corrected, and I am asking it to be escalated immediately. This is an unauthorized application of funds and clearly a billing error that Xfinity has failed to resolve. If this is not resolved, I will dispute the charge with my bank as well as file complaints with the FCC and the state consumer protection office for misapplied funds and failure to honor a documented promise. Please escalate this to Billing Resolutions and process the refund now.

Best