Refund

Hello,

Back in July of last year I moved from one apartment unit to another in the same complex. I previously had Xfinity so I called customer service to get my account switched to my new apartment. I was told several times over the phone that my previous account would be cancelled & i Noticed today that I’ve been getting charged for both accounts, I am beyond upset & disappointed. Is there a way I can get a refund for all the months of wifi I’ve been paying when I was told my account would be cancelled at my previous address?? This is unacceptable.& it’s impossible to get anyone on the phone to talk to about this, I’m ready to cancel my accounts & go to a different company where you can actually have live support from humans not AI bots.

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XfinityOrlandoM

Official Employee

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3K Messages

10 hours ago

Thanks for reaching out to us we do apologize for any inconvenience, it doesn't sound like you did not have a transfer of service and just opened up a new account at the new location, so we'll definitely need to take a deeper look at your account details.

To get started send me a direct message including your first and last name and complete service address.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Billing

marcus_m01

Refund

XfinityOrlandoM

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