Refund

Thanks for posting on our community forums, user_qhn40z. Great question. Refunds are typically processed within 30 days. We will first attempt to issue the refund to the original payment method. If that’s not possible, you’ll receive an email with instructions on how to claim your refund. If we don’t have an email address on file, a check will be issued after the 30-day processing period. But we can also check the credit status here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it