refund

I disconnected my service in early August. I paid my last bill without it being altered for final charges. I ended up with a credit on my account. I have talked to numerous Agents who have lied to me about when i can expect my refund. I am really getting tired of the run around. This is the service i expect from xfinity and why i left. I want my refund so i can cut you out entirely from my life. REFUND MY MONEY!!!!

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XfinitySean

Official Employee

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45 Messages

16 hours ago

Hi there user_syknqk! Thanks for reaching out through our community forums! I'm sorry that you've had difficulties getting a definite answer about when you should expect your refund. You've reached out to the right place for answers and for help! You should automatically receive your refund for any remaining credit on the account approximately four to six weeks after the account is disconnected. You can find this information and more in this article from our website What to expect with a refund from Xfinity.
Let us know if that helps provide any clarity or if there's anything else we might be able to assist with.

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user_syknqk

Visitor

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2 Messages

@XfinitySean

Sorry I will believe it when I see it. I will never us xfinity again

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16 hours ago

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XfinitySean

Official Employee

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45 Messages

I'm sorry to hear you had such a negative experience, user_syknqk. If you'd like, we can monitor the account and check in with you during the process to ensure everything goes through correctly and that the refund is received. We appreciate your time with us as a customer, and we'd like to make sure you're taken care of. To do so, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/3J0ir1l

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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15 hours ago

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user_syknqk

refund

XfinitySean

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