Hey there user_4iwb8c. Sorry to hear you had a service interruption. When did this occur? Did you speak with one of our agents and get informed of a credit? It can take 24-48 hours for a credit to post to your account. You would also be notified by email if an adjustment is made to your account. Have you received an email informing you of an adjustment to your account yet?
XfinityJon
Official Employee
•
225 Messages
1 day ago
Hey there user_4iwb8c. Sorry to hear you had a service interruption. When did this occur? Did you speak with one of our agents and get informed of a credit? It can take 24-48 hours for a credit to post to your account. You would also be notified by email if an adjustment is made to your account. Have you received an email informing you of an adjustment to your account yet?
0
0