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user_4dc7yp
1st Topic

Visitor

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7 Messages

Tuesday, May 13th, 2025 4:18 PM

Refund

Hello,

I was issued a refund for an unauthorized charge. I have yet to see it. Checking to see if you can look it up. 

Thanks!

Question

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Updated 

2 days ago

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XfinitySara

Official Employee

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1.7K Messages

2 days ago

Hello and thank you for creating a new post about your billing concerns, @user_4dc7yp. You've come to a great place for help! Our Digital Care Team is awesome to work with because we'll always do whatever we can, being experts in all areas of your account, including billing. To clarify, was this a credit applied directly to your account? When was the adjustment made?

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user_4dc7yp

Visitor

 • 

7 Messages

It was supposed to be returned to checking account 

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2 days ago

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XfinityAngie

Official Employee

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1.8K Messages

Let's take a closer look at your account. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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