Refund

Hello,

I am having trouble getting a refund that is owed on my account. I can see the credit on my account, but it has been months trying to get the refund into my bank. The charges were taken out of my bank in error and overdrafted my bank account and I’m not even being paid back for that. Can anyone help me with this?

Responses

XfinityJustinC

Official Employee

•

1.2K Messages

1 day ago

Hello, @user_mvulbs thank you for reaching out over Xfinity Forums and creating a post. I definitely understand wanting to get the refund processed, and you've reached out to the right place for assistance. From experience, I've seen that if there is still leased equipment serial numbers on the account this can hold up a refund.

- Was there any Xfinity equipment on the account, and was it returned?

I've also seen that if a refund hasn't processed, that an email is typically sent and goes over refund expecations: https://www.xfinity.com/support/articles/refunds-from-xfinity

- Did you happen to receive an email about the refund return?

3

0

U

user_mvulbs

3 Messages

Hi, thank you. I returned the equipment through UPS. I have not gotten any emails in regards to the refund. Yesterday I was told by a rep that the refund would be in my account today, but it is not.

Like

Reply

1 day ago

0

XfinityJustinC

Official Employee

•

1.2K Messages

@user_mvulbs you're welcome, and appreciate the confirmation that equipment was returned via UPS and not receiving the email in regard to the refund. The equipment is typically the thing I find most common holding up a refund, so always like to confirm the return,

I'd definitely like to investigate this further, with you mentioning you were told the refund was being processed and ETA was today. After reviewing if needed I can open a ticket for our experts who process refunds to get this resolved.

Since I will need to gather some information to locate your account, and we don't want that here in our public conversation. When you have time, please send a direct message.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 day ago

0

XfinityJustinC

Official Employee

•

1.2K Messages

@user_mvulbs I appreciate you sending the direct message with the requested information, and will follow up with you there to review the refund further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 day ago

0

Billing

user_mvulbs

Refund

XfinityJustinC

user_mvulbs

XfinityJustinC

XfinityJustinC

New to the Community?