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user_xumik8
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Friday, September 20th, 2024 6:56 PM

refund

I cancelled an account and have a credit, however, I could not connect my old account to the new one, so I would like the credit to be refunded.  I have gone through the assistant several times, and have not been able to get an answer.  The  assistant also won't connect e to a live agent. Very frustrating!

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2 months ago

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XfinityRichard

Official Employee

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1.4K Messages

2 months ago

Hi there, @user_xumik8 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience this is causing you, I'll be more than happy to look into your credit concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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