1 Message
Refund
Hello,
I recommend never going with xfinity. They will steal your money. I returned my equipment after cancelling my service and they stole $114 from me and claims it was for unreturned equipment. Every customer service agent swore to me that it would be here by Friday, which is today. Yet, I still have not received it. This company will lie and steal your hard earned money. This is ridiculous. All I wanted was MY money back. I have screenshots to prove it all.
XfinityAldrik
Official Employee
•
1.7K Messages
4 months ago
Thank you for reaching out to us @user_3k5hjm! This is far from the experience we want you to have! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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