1 Message
Refund
Received a letter about a credit balance refund and it'll be ready within 30 days of the date service was disconnected I have questions about that
1 Message
Received a letter about a credit balance refund and it'll be ready within 30 days of the date service was disconnected I have questions about that
EG
Expert
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111.2K Messages
2 years ago
The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.2K Messages
2 years ago
@user_23bce2 Hello! Thank you for reaching out to us here on our Community Forum. We can certainly answer any questions you have about a credit on your account. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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