1 Message
Refund
When I moved this summer, I set up my wifi but it wouldn’t work. After about a week of having no wifi, xfinity finally sent someone out. They said I would not have to pay for it and reassured me several times. My bill is due in less than a week and I was charged for the xfinity agent coming out. I then contacted xfinity and they said it would be taken off in 24 hours. A week goes by and it’s still there. I contact again and they say the same thing. It has been another week and the charge is still there… I need this taken off before my bill. I don’t know who to even talk to because it doesn’t seem to be working. I also have a screenshot for proof that they said I would be refunded.
XfinityAmandaB
Official Employee
•
2.4K Messages
2 years ago
@user_dfbbc9 I am sorry to hear about your experience with this fee, I would be more than happy to look into the adjustment for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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