canthonyabraham's profile

New Poster

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1 Message

Tue, Dec 15, 2020 11:00 AM

Refund

I commenced xfinity service on 10-23-20 and canceled my service with last day being 11-14-20. On 11-8-20 my bill for $128.06 was automatically applied. To this date I have yet to receive a refund in this amount despite 2 phone conversations with customer service. Was advised on my last conversation few weeks ago the refund would be processed after 12-1-20. I have not received a refund to date. Please advise of the hold up.

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Again

Expert

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25.8K Messages

6 m ago


@canthonyabraham wrote:
I commenced xfinity service on 10-23-20 and canceled my service with last day being 11-14-20. On 11-8-20 my bill for $128.06 was automatically applied. To this date I have yet to receive a refund in this amount despite 2 phone conversations with customer service. Was advised on my last conversation few weeks ago the refund would be processed after 12-1-20. I have not received a refund to date. Please advise of the hold up.
Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

 

Official Employee

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374 Messages

6 m ago

Thanks so much for taking the time to reach out to us regarding your billing & refund concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I am happy to review the account and see where the refund is for you and get to the bottom of why you have not received it yet.  Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2. -Michelle

Again

Expert

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25.8K Messages

6 m ago

@canthonyabraham 

To send a private message to @ComcastMichele click on her name in her post and then on Send Message.

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