Refund - Worst Customer Service Ever

Timeline:

July 30th account debited for my last months of services through 08/21/2026.

called on August 9th to cancel my service with an effective date of 08/21/2026.

August 29th I see a pending charge on my bank account for services through September which I had clearly already cancelled.

call Xfinity and spoke to grace who told me it would take 3-5 business days to be refunded. 

call today and state that I still have not been refunded and they now say I won’t be until 09/21. This company steals money and hopes no one will notice. Please refund me immediately. 

please also note your customer service phone reps are rude, unhelpful and unprofessional.