Visitor
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1 Message
Refund that I never received and it's been a year.
I have called several times and even chat with an agent. I returned the equipment as soon as I cancelled my subscription and was told that I will get my $25 refund back. I just called today (since its been a year now) and where did my refund went. I was told to go to a website but it doesnt really have an option to get you to the right site.
Here is my acct number that has been closed a year ago : [Edited: "Personal Information”]
I would rather get a check from your company.
XfinityJohnG
Official Employee
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3.3K Messages
2 hours ago
Thank you for reaching out to our team about that refund issue. I am sorry to hear that has not been taken care of as yet, and I will be happy to look into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for that service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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