Visitor
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1 Message
Refund Still Not Received After Two Months
Xfinity Mobile incorrectly charged me, and I requested that the amount be refunded to my original payment card. Instead, Xfinity posted a credit to my account. This credit is unusable because I have already disconnected my Xfinity Mobile line.
For the past two months, multiple agents have repeatedly told me that the refund was being processed. I have now been told for the first time that I must visit an Xfinity store to receive it. However, when I visited the store, I was redirected to make a phone call to resolve the issue.
I am requesting assistance from an Xfinity representative who can verify the refund status and return the money to my original payment method. I do not need another account credit. Please escalate this matter and provide a case number and a clear refund timeline.
XfinitySeth
Official Employee
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1.5K Messages
2 hours ago
Howdy user_znrweo 👋 Thanks for dropping by the community with your concerns! I know how frustrating it is to be waiting on a refund for something longer than I was promised, so the last thing we want is for any refund you're expecting from us to be held up in any way. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can definitely dig deeper to get you some answers on that 👍
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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