Hi there, @user_d386bo! Thanks for reaching out about the refund. This link shows what to expect with a refund from Xfinity, https://www.xfinity.com/support/articles/refunds-from-xfinity. There are different timelines depending on if you are a current customer or have a closed account, the amount, and the type of refund. We will need to check on the account to give you further details about if that has been released and when to expect it.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
XfinityRay
Official Employee
•
4.1K Messages
4 days ago
Hi there, @user_d386bo! Thanks for reaching out about the refund. This link shows what to expect with a refund from Xfinity, https://www.xfinity.com/support/articles/refunds-from-xfinity. There are different timelines depending on if you are a current customer or have a closed account, the amount, and the type of refund. We will need to check on the account to give you further details about if that has been released and when to expect it.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
0
0