Visitor
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1 Message
Refund Request
On Sunday May 20th, I chatted thru your online chat asking for my scheduled payment of $138.90 for 4/21 be moved to 5/3 and that payment and the following months payment could be auto drawn at once. The agent informed me as long as I accepted the new plan she was offering, she could make that happen. I accepted the plan and asked several times if I needed to cancel the 4/21 payment. I was told no and that she had taken care of it. On 4/21 the payment was taken from my checking account. I have spent nearly 2 days and 10 hours on this trying to get this money refunded to my account.
This is my final attempt and getting that money returned. If it is not refunded today, I will be cancelling service as a 10 year plus customer as soon as I secure a new internet provide in the next few days.
XfinityRoberto
Official Employee
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1.7K Messages
1 day ago
Hi there and welcome to Comcast! Thank you so much for taking your time and reaching out to us here on our forum's page regarding the payment concerns you have on the account. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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