1 Message
Refund Request for NOW Wi-Fi Pass
Dear Xfinity Support Team,
I am writing to request a refund for the NOW Wi-Fi pass. On February 9 our NOW Internet auto-pay method failed due to my card being locked. The next attempt was scheduled on that same day. However, this payment was not processed. Then, around 12:00 am on February 10, our NOW Internet service was paused. Lacking network capabilities, I purchased a NOW Wi-Fi pass so that I could submit the payment manually. Our NOW Internet service is resumed following payment success. I kindly request a refund for the Wi-Fi pass—$10.00 USD. Thank you for understanding and I look forward to your response!
XfinityAlfonso
Official Employee
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1.4K Messages
6 hours ago
Good evening, user_k07ff0. Thank you so much for taking the time to reach out via our Xfinity Community Forums! For any requests related to Xfinity NOW Service, please see this article and login into the NOW Portal. From there, you can initiate a chat with our NOW specialty team to request a review of the current services.
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