Visitor
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1 Message
Refund Request- Charged after service cancellation
Hello,
I canceled my Xfinity service in May 2026, but I was still charged afterward. I would like this charge reviewed and refunded.
My account number is [Edited: "Personal Information"]. My service was canceled on 05/21, and I can provide proof of cancellation if needed.
Please investigate this matter and let me know when I can expect the refund.
Thank you.
XfinityMatthew
Official Employee
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2K Messages
11 days ago
Hello @user_k9pm4s We can certainly look into the account for you. As a heads-up due to accounts being billed a month in advance the most recent bill may have cycled before the cancellation. So that may be all this is, and it could already be waived. Very common in this situation, but we can check and confirm either way. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinitySara
Official Employee
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2.7K Messages
7 hours ago
Hello again, @user_k9pm4s! It appears our escalation to the Executive Resolutions team has fully resolved your Xfinity Mobile billing concerns. I'm so glad to see this! If you still have need of anything right now, feel free to reply to us directly in the next day or two. Otherwise, take care for now! And you are always welcome to start a new post down the road if you need to :)
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