Visitor

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2 Messages

Tuesday, March 17th, 2026 9:55 PM

Refund Replacement Cards

Hello, I have 3 refund cards that expired on 9/25, 9/25, and 10/25 for $10, $230, and $230 respectively. Could I please have them replaced. It says the can be replaced up to 5 years after expiration, but I canno figure out who I should contact for their replacement. Thank you - 

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Official Employee

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3K Messages

5 hours ago

Hi there, @user_i5hmiv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with getting a ticket opened regarding your expired gift cards. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

Visitor

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2 Messages

Hello Richard, I did send a message.

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