**REFUND POSITVE BALANCE HELP**

user_82db27 I'm sorry to hear you've been having such a hard time getting your refund. I can understand wanting this resolved, especially when there's been a credit balance on the account for more than 30 days. I'd be happy to take a closer look and see what information is available regarding the refund. To get started, please send us a Direct Message with your full name and service address, so we can review the account details with you.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum