Refund owed, have not recieved!

Owed a refund. Got an email about how it has been issued through some stupid token on a card. I do not want a token or a card. I want the [Edited: "Language"] money back into my bank account that I have paid with for years. It is not like comcast does not have this info. Instead they spend money on creating a [Edited: "Inflammatory"] website and more money on printing useless cards instead of just giving customers their money back. When I go to the site, it wants to send a verification email to a comcast.net email that I do not even have! Can't talk to a live human about the problem until I log in but I cannot log in until the account is verified. Cannot call comcast because I no longer have an account.
Get rid of the useless bots that tell you they cannot help you but refuse to connect you with a live agent because wait times are long and the bot/comcast decided for you that you will not have an option to wait.
So glad I do not have this service anymore, I will never return.
Give. Me. My. Refund.