New Poster
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1 Message
Refund on Credit
Service was disconnected on 12/1/2020 & have a credit of -62.06. Per explanation "On your last bill you were billed in advance for services between November 11 to December 10. We've applied credit of -$51.60 as a result of your change(s) on December 1". The total credit is -$62.06. When will this be refunded to my payment account?
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ComcastChe
Official Employee
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6.1K Messages
5 m ago
Hi @rgreen2015! That's a great question, and thank you for posting to the Xfinity Forum. Once an account is disconnected, it typically takes 2-4 weeks for a refund to be issued. Because you are close to that timeframe, I'd be happy to review the account and check the status of your refund. Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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