Refund on Bill

Hi,

An auto payment was made on 26th October 2025. I returned the router on 3rd November 2025. Will U be getting any refund for the bill?

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Latoque

Expert

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29.8K Messages

25 days ago

Moved from Email forum

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XfinityShawn

Official Employee

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2K Messages

25 days ago

user_mf0yuq My team can look into your payment concerns today.

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user_mf0yuq

Visitor

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2 Messages

I AM NOT ABLE TO FIND ANYTHING FOR THE DIRECT MESSAGE.
Can you let me know about the refund in this community forum?

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25 days ago

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@user_mf0yuq It would require us to look into your account details, and we will not talk about your account details on the forums. I do see that we received your DM, and will help you over there moving forward.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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25 days ago

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Billing

user_mf0yuq

Refund on Bill

Latoque

XfinityShawn

user_mf0yuq

XfinityShawn

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