Visitor
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1 Message
Refund of my credit
Hi, I am a previous customer of Xfinity. My account number is [Edited: "Personal Information"]. My service add was [Edited: "Personal Information"]. Recently I stopped my internet service due to my move to a different area. I returned the equipment, Xb6 Internet Gateway having serial number: [Edited: "Personal Information"] and a credit of $150 has been posted to my account.
- "I cancelled my service on Aug 5, 2026 and returned my equipment on Oct 2, 2026."
- "A credit of $150 was posted, but I was incorrectly charged for an extra month of service after my cancellation date."
- "Please reverse the post-cancellation service charge and refund the remaining credit balance."
EG
Expert
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122.1K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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3.8K Messages
2 days ago
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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