Refund of Credit on Account

I cancelled my services awhile ago, I then saw I have a credit on my account and would like that refunded to me immediately. I have tried calling but it keeps sending me to chat with the virtual assistant which cannot help me as it only allows me to request a credit since I closed my account.

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XfinityBillie

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3.7K Messages

5 hours ago

jrosew99 Thank you for taking the time to reach out to us here on our Xfinity Forums, where we specialize in helping our valued customers resolve concerns such as yours. While we are sad to hear that you have left our Xfinity family, we are still here to offer any support you need to receive the refund. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
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Click the "New message" (pen and paper) icon
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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Type your message in the text area near the bottom of the window
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jrosew99

Refund of Credit on Account

XfinityBillie

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