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user_y353q9
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Visitor

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1 Message

Wednesday, September 3rd, 2025 8:15 PM

Refund of 100$ deposit

Hi, I closed my Xfinity account on May 4 and returned the equipment. I had paid a $100 deposit when I opened the account, and the store employee told me the money would be refunded to my card. I still haven’t received the refund. Could you please check why and when I will get it?

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10 hours ago

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XfinityVictor

Official Employee

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1.9K Messages

4 months ago

 

user_y353q9 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_g9v6jr

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1 Message

10 hours ago

How do I get my $100 deposit back ?

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XfinityMarcus

Official Employee

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2K Messages

user_g9v6jr thank you for using the Xfinity Community Forums page to reach out regarding your options to reclaim a deposit. Can you send over a direct message with your full name and complete service address for us to take a closer look at your account on our end?

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

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