Visitor
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1 Message
Refund Not Being Provided
I returned my cable equipment on January 21, and was charged $920 for not returning it. I have spent hours on the phone over multiple phone calls trying to get this resolved and I am getting the runaround. At this point you have stolen my money and I want it back.
XfinityAngie
Official Employee
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2.3K Messages
2 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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