Visitor
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3 Messages
Refund Never Sent
I moved about a year ago and attempted to set up service at my new address. Somehow, the tech people I was talking to online set up several new accounts in my name without ever telling me the account numbers. This was never made clear to me and I ended up cancelling my service entirely. Afterwards, I was getting billed for these extra accounts I did not actually have access to.
After a long customer service back and forth, Xfinity discovered the issue, deleted the accounts, and promised me a refund. I never received the refund and I have been waiting for months. I have the ticket numbers and everything but support over the phone is saying they can't do anything for me. I want help with this as I have been dealing with this for a year now and am fed up. I want my refund.
XfinityShawn
Official Employee
•
2.6K Messages
3 months ago
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