Visitor

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3 Messages

Sunday, June 21st, 2026 5:33 PM

Refund never happened

[Edited: "Inflammatory"] This is the second post and final. I called to explain that how I moved out of a place and told them to cancle the day i left and they did (so i thought), yet they still charge me for 6 months (over $770). Then I was told they cant refund me the money cause it has been to long then told me itll be $150 to break contract which I paid. Mind you this is multiple times calling explaining till I finally got a manager (2hour wait on the phone) then she hung up. And ever since I told them they were like oh we need that equipment... I gave it to the technician that came out to do my set up at my new place. Told them this only to still be getting charged... all that said ill never recoup that money, customer service is [Edited: "Inflammatory"] (I even gave them reference number for the times I talk to have them argue oh that person did it wrong) [Edited: "Inflammatory"] ive been with them over 8 years I will never forget this treatment and the money they stole. It has now been 10 months on this with them not doing a thing about it.

Ex customer,

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Expert

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118.6K Messages

2 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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3.4K Messages

2 hours ago

 

user_4rc8kg Thanks for reaching out to us here on Forums about a refund request for services you thought were cancelled, but continued billing for afterwards. This is certainly not the experience we want for any customer, and I can fully understand you reaching out for help with this. You have come to the right place for assistance, and we are happy to get this sorted out for you! 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

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Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

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Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

Visitor

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3 Messages

@XfinityEricB​ 

Kick rocks. I dont care anymore. you are just going to say oh they told you incorrectly. Please take all that you stole a go buy you a gift. Im tried explaining to you people. 

Official Employee

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3.4K Messages

 

user_4rc8kg Sorry you feel that way, and I apologize previous teams weren't able to get you the help you wanted. If you change your mind, we are always happy to help should you wish to work with us here. 

 

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