Visitor
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3 Messages
Refund never happened
[Edited: "Inflammatory"] This is the second post and final. I called to explain that how I moved out of a place and told them to cancle the day i left and they did (so i thought), yet they still charge me for 6 months (over $770). Then I was told they cant refund me the money cause it has been to long then told me itll be $150 to break contract which I paid. Mind you this is multiple times calling explaining till I finally got a manager (2hour wait on the phone) then she hung up. And ever since I told them they were like oh we need that equipment... I gave it to the technician that came out to do my set up at my new place. Told them this only to still be getting charged... all that said ill never recoup that money, customer service is [Edited: "Inflammatory"] (I even gave them reference number for the times I talk to have them argue oh that person did it wrong) [Edited: "Inflammatory"] ive been with them over 8 years I will never forget this treatment and the money they stole. It has now been 10 months on this with them not doing a thing about it.
Ex customer,


EG
Expert
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118.6K Messages
2 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.4K Messages
2 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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