Visitor
•
3 Messages
Refund never delivered
I am reposting this as I lost contact with xfinity about a month ago:
I moved about a year ago and attempted to set up service at my new address. Somehow, the tech people I was talking to online set up several new accounts in my name without ever telling me the account numbers. This was never made clear to me and I ended up cancelling my service entirely. Afterwards, I was getting billed for these extra accounts I did not actually have access to.
After a long customer service back and forth, Xfinity discovered the issue, deleted the accounts, and promised me a refund. I never received the refund and I have been waiting for months. I have the ticket numbers and everything but support over the phone is saying they can't do anything for me. I want help with this as I have been dealing with this for a year now and am fed up. I want my refund.
XfinityDena
Official Employee
•
4.3K Messages
14 hours ago
@Aps413
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
0
0