Visitor
•
1 Message
Refund - Miscommunication
Hello,
I moved out of my apartment on 10/13. I was billed for a full service on 10/25. I called recently to confirm, and I am still being billed. I told the representative that i moved out in the 13th, and I no longer needed the service but I was still being billed. They canceled everything, but I think they were under the impression that the day I called is when I moved out. That is not the case. It was 10/13.
I would like a refund for the 13th-31st, as I was not using the services. I would also like the $6 charge on the account to be reimbursed as well. Thank you!
Best,
[Edited: "Personal Information"].
XfinityGabriel
Official Employee
•
3.7K Messages
3 hours ago
Hi there! I can definitely understand the concern if you moved out on 10/13 but continued to be billed afterward. We’d be happy to review the cancellation date, the charges from 10/13 through 10/31, and the additional $6 charge to determine what adjustments can be made. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, and we’ll take a closer look.
0
0