Refund issue

Question

I moved and had to cancel my Xfinity account. I had an $89.51 credit which was supposed to be credited to my credit card used to pay. Was told that was done March 21, 2025, but it never happened. Called to inquire. Was told they sent a gift card to my service address, which I had moved from and never received. Last week sent a Dispute which was opened today at 6:27pm and closed by 6:33pm, denying my claim. I still owed $89.51. How should I proceed?

EG · Answer

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityGabriel · Answer

dolea, Hi there! Thanks for taking the time out of your day to reach out. Congrats on the move. I can understand the importance of receiving that credit. You've reached the right place. Our team of experts is dedicated to resolving refund and credit inquiries such as this over social media. We are happy to assist. To research this further, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Billing

dolea

Refund issue

EG

XfinityGabriel

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