Refund Issue

Dear [Xfinity Customer Support/Executive Team],

I am reaching out regarding an ongoing billing issue that has yet to be resolved. I recently discovered that I have been unknowingly paying for a second service at my address for several months. Upon noticing duplicate charges on my bank statements, I contacted customer service multiple times, but I was repeatedly told that there were no double payments.

Eventually, a representative took the time to investigate and confirmed that I had indeed been charged for a second service. I was assured that a refund would be issued; however, it has now been over two weeks, and I have yet to receive the funds. I was later informed that the refund had been processed and advised to check with my bank, but my bank has confirmed that they have not received any pending transactions related to the refund.

It is concerning that while payments are deducted promptly, the refund process is taking an unreasonable amount of time. Additionally, during my most recent call with a representative, I was told that the refund would be issued that evening. However, the conversation then shifted to unrelated topics, which I found highly unprofessional.

As a long-time Xfinity customer, I am disappointed by this experience. I am requesting immediate resolution of this matter, including the prompt processing of my refund. Given the inconvenience caused, I also expect appropriate compensation for this situation.

I appreciate your prompt attention to this matter and look forward to your response.