Refund Issue- They will not refund my money after approving the refund!

I had xfinity for 7 years when I lived in Knoxville. When I got relocated for work and talked to them about transferring my service I learned they did not offer service where I live in Missouri. So I canceled it. I was not told about a cancellation fee for ending the contract early. I had service for 7 YEARS and I was not aware I was going to be charged for early cancellation. I was not informed of this when I spoke to them on the phone or when I returned the equipment. I moved in September and was charged $180 plus taxes in early termination fees. After two calls and several live chats, they approved the refund in October. They said wait 4-6 weeks and it would be returned to the payment method on file. Getting it ‘approved’ was the easy part. The refund never came. Called and chatted again after the 4-6 week period. Was told they would re-request it. I called and chatted before the 6 weeks to make sure on track and was told it was going to be mailed to me via paper check. I did not give them an updated address prior to that because they said it would be refunded electronically. I did have my mail forwarded to my temporary and then changed to my permanent address. I was receiving other mail. Again, nothing came. I lost track of the amount of times I called and or messaged but each time I was told something different and each one of the those things was a lie or at least not followed through on. The last online statement shows a refund was processed December 8th and did have my temporary forward address on it, I did also give my permanent address on a call too. Never received. I call yet AGAIN. I was told it was electronically transferred to the account ending in xxxx which was the correct bank account number. I asked for a check or transfer number of some sort when they suggested I check with my bank. I was told they couldn’t provide that since my account is closed. As I assumed , it was more misinformation. My bank could find nothing. Call AGAIN. This time I was told it was mailed. I asked to confirm where it was mailed and it was my old address (again, the temp forward was on statement and I verbally provided my new address). I asked for a check number and again I was told they couldn’t  provide since my account was closed . I told them most large companies can provide that information and can also confirm if it has cleared and if it hasn’t they can stop that check and reissue. Again, I was told that wasn’t possible. I asked if there was a department that I could be transferred to that handles invoices , including any mail returned to sender. Was told they do not have that department. I was then told to contact MY post office to see if they have it, as if I have my own personal post office. I asked if they knew the concept of mail being returned to sender if undeliverable, apparently they did not. This was a supervisor , allegedly, btw. She said if MY post office doesn’t have it I can go to the nearest xfinity store and they can give me the refund. Well, that is 80 miles away and considering you can’t even call the local offices I am quite sure they wouldn’t be able to authorize or process a refund. I just tried to use the chat service and in the same conversation I was told two different things before I was ghosted entirely. No wonder it was so easy to get it approved and because that is the catch , you’ll ‘approve’ it but won’t actually pay it out. An incredibly disrespectful way to treat and mislead and waste your customers time - which is also money. It is $199.52 that I am due (it should be 3 times that considering this has been going on since  October 2022). I have thought about letting this go but at this point it isn’t just that it is $200, it’s the principle. Businesses should be held to a certain standard and you have not even come close to the bare minimum. I have been beyond patient and tried to be as nice as possible -which has been difficult, especially when asking for an escalation and speaking with a ‘supervisor’- they were even less helpful and seemed dismissive at times- almost like I was making this up and I had actually received the money already. I am attaching the exchange that happened earlier tonight so you can see how “successfully it was processed on your end”. I regret the 7 years I spent using and paying for your services. If I didn’t pay you $200 you would send it to collections. I am looking into options like chargebacks and filing a formal consumer complaint, and the rules about the Consumer Review Fairness Act and my rights to give an honest review about my experience and to warn others about the type of service they could receive. Considering how much time I have spent on this, whats a little more. Maybe it will help others or at least help you realize you need to do better. Even if I do get a response to this it will probably be another “4-6 weeks” and then take your pick on mailed or electronic reimbursement.