2 Messages
Refund has not been received for more than 2 months
I closed my old account with Xfinity and opened a new account. The old account still have $184 due to I overpaid my account. The agent told me the credit balance will be refund to my bank account but instead they refunded to the visa prepaid cards I originally used to make payments. I do not have access to those gift cards and Xfinity refuse to reverse the refund and process my refund again through a check. I have contacted customer service for several times and everyone told me they will help me to get the refund and I never received a call back or follow up.
XfinityJohnG
Official Employee
•
1.2K Messages
4 months ago
Thank you for reaching out to our team here @LYS100. I will be happy to check on the status of any refund from here for you. Could you send us a direct message with the full name and the complete address for that account?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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LYS100
2 Messages
4 months ago
I am not happy about this solution at all. I have to file a claim on utility commission
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