Visitor
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1 Message
Refund for xFinity charges that were made post-cancellation
Hello,
xFinity has charged my account for several years after I requested cancellation. I have the following facts:
- 10/6/2022 Service cancellation is request. Email confirmation of the cancellation is received from xFinity
- Billing continued for 40 months
- Upon discovery, support was called in January. Charges stopped but no refund was issued.
- In February, support was called again seeking refund. A small refund was issued for less than 10% of the owed amount.
Please help me receive the full refund for this service.
XfinityVianney
Official Employee
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2.5K Messages
4 hours ago
I can review the previous tickets and refund to help get us some clarity. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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