Visitor
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1 Message
refund for wifi extender that I never received
I ordered a WiFi extender for $119 in Nov 2025. The item never arrived. In January 2026, I spent over an hour on your app communicating with multiple customer service representatives to request a refund. I had to explain the situation repeatedly to different agents before finally being assured that the refund would appear on my next statement.
My current bill reflects a refund of $0.01.
I don't want to go through the app again. Can someone review the order and billing records and issue the correct refund?
Thanks for your help.
EG
Expert
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116.3K Messages
11 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.5K Messages
10 hours ago
Hello @user_neawkr Thanks for reaching out. We would be happy to check into this refund for you. I am sorry it has not already been taken care of on previous attempts. Can you please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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