Clare_Conley's profile

Regular Visitor

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4 Messages

Sun, Jan 3, 2021 10:00 AM

Refund for Unwatchable TV

Since Dec. 16th, we and all of the other households on the block have had frequent, but intermittent (maybe 5 minutes between bouts) freezing, pixilation, loss of channels (all).

 

Have called, chatted, had techs out (replaced and reburied everything--3 separate cable box replacements), have explained problem--nothing.

 

TV unwatchable.  Want refund for the 3 weeks, and also WANT THE PROBLEM FIXED.

Responses

Official Employee

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326 Messages

5 m ago

I'm very sorry to learn you have been experiencing intermittent connection like this @Clare_Conley. I know this makes it impossible to enjoy your service. I will be more than happy to help with your account and review your request for credit. Just select my username and use the send message option. If you can include your name and service address this will help us start working on your account.

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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