Refund for Unused Month of service

The service/billing cycle for May 2nd-June 1st was charged on April 27th. I cancelled my service on April 30th. I've spoken to customer service agents who tell me that my account was credited and now sits at $0, but those charges were on there for other bills, because the service cancellation was not automatically processed. There was no refund for the month of May- I have bank statements to prove this and my payment. How do I go about this?

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XfinityMelinda

Official Employee

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497 Messages

25 days ago

Hello @user_e3kx9h, and thank you for posting to our Xfinity Community Forum. I understand your frustration regarding the billing and refund concerns you've described, and you've come to the right place for help.

Xfinity bills for services one month in advance. When services are disconnected, a final prorated statement is typically generated to ensure you're only billed for the days service was active. For example, if your billing cycle runs from the 2nd through the 1st and service is disconnected on the 30th, any applicable credits or adjustments would be reflected on the final statement.

Based on your post, it sounds like you've been advised that credits were applied to the account, but you're concerned that you never received a refund despite seeing the original payment withdrawn from your bank account. We can certainly understand why that would be confusing.

For more information about understanding the charges and credits on your bill, please review: Understanding Your Xfinity Bill.

Does this help clarify what may have occurred, or are you still showing a missing refund after reviewing your final statement and bank records?

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user_e3kx9h

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2 Messages

Yes, I am still missing a refund after reviewing my final statement and bank records.

The credit applied in June was for a following bill with Billing Date May 28, 2026 for services from Jun 02, 2026 to Jul 01, 2026, a charge billed after I had canceled, stopped using service (4/30), and returned my equipment on (5/03). I have a receipt and that credit is separate from my dispute.

My dispute is the $47.25 withdrawn from my bank account on April 27, 2026 for the May 2 to June 1, 2026 billing cycle (statement dated April 28). I canceled by phone on April 30, 2026, on a 24-minute call, before that cycle began. My prior cycle, April 2 to May 1, was already paid, and I used no service from May 2 onward.
That is why I am raising this issue. I am still missing a refund after reviewing

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25 days ago

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XfinityRay

Official Employee

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4.5K Messages

Thanks for taking a look at the billing dates, @user_e3kx9h. We can help from here and ensure everything is perfect for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. An "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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25 days ago

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Refund for Unused Month of service

XfinityMelinda

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