Visitor
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5 Messages
Refund for TV service charges after xfinity rep told me it was cancelled
Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for the past year and more for TV service. I would like a refund or credit for this money. Please DM me for details such as service address, account #, etc. Thank you.
XfinityTommy
Official Employee
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2.8K Messages
4 hours ago
user_xhn30e Good morning! Appreciate you taking the time to get us in the loop on this situation. Did you get the email or text confirmation of the approval to remove the TV and change the service platform at the time of the request?
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XfinityBrianH
Official Employee
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2.2K Messages
2 hours ago
user_xhn30e Thank you so much for giving us the opportunity to assist you with your billing issue, please reach out to us again if you have any other concerns we can help with.
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