Refund for Negative Charge

user_x36vzn Hello and thank you for reaching out via our Xfinity Community Forums. I completely understand how seeing that estimated credit without receiving a confirmation email could be a bit confusing. It’s great that you’re keeping an eye on your account, and I’m happy to help clarify things for you.

 

You don’t need to take any additional steps at this time—refunds can sometimes take a little while to process, but I can definitely take a look at your account to provide an update on the status of that refund. Let me review it for you to make sure everything is moving along smoothly! To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it