Visitor
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1 Message
Refund for accidental purchase
Hello,
My 1 year old daughter accidentally made an on demand movie purchase through the Flex box. We have not viewed the movie and would like to cancel the order so we can get a refund. To prevent this from happening again, we have added a purchase PIN to the box.
How can I get this purchase refunded?
Thank you
CCAlisha
Problem Solver
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571 Messages
2 years ago
Hello! user_2c5131 Oh, no. I have had my little ones do the same. We would be happy to assist. Please send us a DM with your full name and address to get started.
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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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