1 Message
Refund due for cancelled service
I stopped service (June 11th) in the middle of my billing cycle (May 21 - June 20). After auto-paying the full amount of the May-June billing cycle, I then got charged the prorated billing cycle (May 21-June 11th). Why am I being charged for the prorated after I already auto-payed the full billing cycle a month before? So now I'm due for a refund of the unused service of June 11-June 20 and the prorated billing cycle of May 21 - June 11. I was issued a ticket for a refund request but no one has followed up. I can't direct message anyone in the forum because there is no chat box icon at the top of the page even after I signed in. Can someone please help?
XfinityDena
Official Employee
•
3.2K Messages
10 months ago
@user_vta712 I am here to confirm what is going on with the refund. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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